The purpose of this policy is to explain how Haven - OPS Ltd collects, protects, and uses personal data. Haven is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
Haven needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Haven also has access to personal data that is generated over the Network utilised by Haven services including IP and email addresses for incoming and outgoing data and network usage data. Haven does not store any financial data from its website nor does it store any financial details on its databases.
Haven obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Haven -OPS Ltd website); from third party list brokers; from resellers who pass on personal data to Haven about end users; and directly from the Network utilised by Haven services.
4.1 Providing and Improving the Haven Service Most of Haven use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer customer enquiries. In addition, Haven may also use personal data to improve on the level and type of service Haven offers to its customers. As part of this interest in improving the service provided Haven may process personal data for the purposes of sales analysis and customer usage statistics.
Haven may from time to time inform its customers, end users and potential customers about Haven and Haven affiliate products and services and other information Haven feels may be of interest. Customers and other recipients of information from Haven may indicate at the time they first place an order with Haven whether or not they wish to receive such information or at any later time by simply contacting Haven as indicated in paragraph 9 below.
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Haven will pass personal data within its internal departments in order to fulfill sales and support obligations as well as to finance departments to enable invoicing. As a general rule, Haven does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Haven is under an obligation by law to disclose personal data or where Haven has contracted with third parties to assist in providing services to Haven customers such as for delivery, installation and systems support services.
Haven takes customer confidentiality and security very seriously. Haven has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Haven. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Haven will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Haven specific rights to access and rectify personal data held about them. These include the right to:
8.1 obtain from Haven, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
8.2 request the deletion or rectification of personal data which is inaccurate; and
8.3 as explained in paragraph 4.2 above to object to any unsolicited information sent by Haven regarding promotions or new products and services.
If any individual wishes to contact Haven regarding the personal data held about them or has any other question about Haven data privacy procedures, they should direct an email to info@kellieprinting.co.uk or send a letter to the direction of "Haven Customer Services Department" at our head office.
As part of Haven commitment to compliance with data privacy requirements, and to reflect changes in Haven operating procedures, Haven may update the terms of this policy from time to time and will post the revised policy on this web site.